FAQ’s
Do I have to you use your web hosting for Base Camp or SEO Growth?
No. If you like your web hosting, you can keep your site there. We can work on any web hosting platform.
If you need more information on how to get started with us Schedule a Strategey Call.
What's the difference between Base Camp and Explore, Build, Grow?
Great Question! Base Camp is our service that helps us find opportunities to improve your website. Either through making design suggestions, site fixes and optimizations, or SEO updates, whatever we find, that's what Base Camp finds. Explore, Build, Grow, are packages of hours you can purchase so you can save on monthly website costs to implement the updates. The added bonus is that if you purchase an Explore Build Grow package, Base Camp is included. To find out more, Schedule a Strategy Call.
Can I use my Explore, Build, Grow package for other tasks not recommended in Base Camp?
Absolutely. If you have a new page you want to build or if you want to make some updates to your site or fix an issue you found, let us know and we'll jump right on it. You do not need to use those hours specifically for Base Camp finds. To learn more about Explore, Build, Grow, Schedule a Strategy Call.
What happens if I go over my hours on my Explore, Build, Grow package?
The good news is that you will be locked in at a reduced rate for any overages. So, if you go over, you'll just be charged at your reduced rate for that task. No penealties. If you need something done, we do the work. If you would like more details, Schedule a Strategy Call.
Will my search engine rankings increase with this service?
Yes. While we can't guarantee overnight success, if we work together on your content, link strategy, technical SEO, and any other opportunities we find, we can help increase your rankings. It takes time and effort and we're here to help do that for you. If you would like more information, Schedule a Strategy Call.
What happens if I have a website emergency and I need you to fix something or hop on a priority task?
No worries there. Just let us know! We shift priorities with you. If you have a package of hours like Explore, Build, Grow, then we utilize those hours. If not, we will still work on your task, it may just be at an hourly rate. No matter what, there won't be any surprises. We work with you and ensure you know how much time it will take to complete your task. Need more information, Schedule a Strategy Call.
Will you fix website issues in the Base Camp service?
We will make sure your site is up to date and safe, as well as tell you what you need to do to grow your site. However, if we run into issues, errors, or if you want to act on recommendations, we will bring them to you and plan how to address them. We can coordinate how to address them together. There may be a cost to completing those items. If you need help growing your site, Schedule a Strategy Call.
Do you build websites?
Yes! We are a web design and development company that specializes in building websites for businesses of all sizes. And if you’re interested in building a website, let's have a conversation by Scheduling a Strategy Call.
Can you design my website?
Certainly! We build websites day in and day out. To get started, we'll need to understand your needs. Let's set up a Strategy Call to discuss your specific project.
How much does a website cost?
Great question, however, not an easy question to answer. It really depends on what you're looking to accomplish. We have options priced well under $1000 to highly custom websites with very custom pricing. Our only concern is to build a solution that is right for you and your business. Schedule a Strategy Call with us to discuss options that work for you.
I already have a WordPress website, can you redesign it?
Absolutely! That is waht we do best. Taking not so awesome looking sites and making them look AWESOME! Schedule a Strategy Call with us and let's get started.
How long does it take to build a website?
This all depends on the complexity of your site. Simple sites can take us just a couple of weeks. Highly complex sites with tons of custom development or an eCommerce (WooCommerce) store may take 4-8 weeks. What it comes down to is your vision and goals for your website. Let's Schedule a Strategy Call to discuss your website.
What is WordPress?
WordPress is what’s called a Content Management System. The simplest explanation is that it’s a system that allows you to add themes to a front end, which what you would consider your website. It also provides a backend that allows you to easily update the content of your website. If all that still sounds confusing, Schedule a Strategy Call and let us help find a solution for you.
What if I don't have a WordPress website... Can you still help me?
Probably yes. We exclusively work on WordPress websites. If you're suffereing from lack of functionality like on those other popular CMS's like Wix, SquareSpace, Shopify, GoDaddy, and you're trying to find someone who can get you to where you want to be... First, let's get you off that limiting CMS. And then second... We can help. If that sounds like a plan to you, Schedule a Strategy Call.
What is the difference between a Landing Page and Single Page Website?
Not too much. They're both just one page. However, a Landing Page will live on our Landing Page server and doesn't require you to have a website. A Single Page Website will live on whatever web hosting server you use. If you're thinking about building a Landing Page or a Single Page Website, Schedule a Strategy Call so we can discuss.
Why would I want a Template over a Custom Design?
That's really up to you. A template cuts down on design time and cost. And you can choose from hundreds in our library. However, it will not be a unique design. Someone in the internet, possibly competitors, will have that same design. A custom design is 100% unique and yours. But, don't let that persuade you. No matter what your choice is, we're going to build you a great looking website. If you want to discuss options, Schedule a Strategy Call.
What is the difference between a Quick Website and Custom Website?
Great question! A Quick Website is built from a Pre-Built Website Template and a Custom Website is created using a One-Of-A-Kind design that is yours and only yours. If you want to discuss which solution is a good fit for you, Schedule a Strategy Call.
What's the difference between Web Design and Web Development?
We get this question all the time. Simplest way to think about it is this... Web Design deals primarily with the way your website looks while web development handles how your website funtions and all the things it can do like integrating your CRM system with your website or your Appointment calendar in your website. Schedule a Strategy Call with us and we can discuss your current needs for your project.
My WordPress site has an error, is this a Web Development issue?
This definitely falls in the WordPress Support and Web Development category. We can help. Schedule a Strategy Call with us so we can gather some more information about your issue.
What kind of projects are covered under Web Development?
Great question! Web development usually comes into play when you have a business need like you want to connect a business system with your website. Like your CRM, Appointment Scheduling, APIs, you name it, with your website. Or other systems. Basically, if you have some type of custom functionality you want to add to your website, that's when a Web Developer should become involved. If you have a project you're planning that fits in that category, Schedule a Strategy Call so we can learn more about it.
Do you only work with WordPress?
So... The simple answer is Yes. Our team has all of the skills to work on all kinds of projects, however, we primarily focus on WordPress. Plus, WordPress is in the name of our company. Even though we may not be able to help you on your non WordPress Web Development project, you can still Schedule a Strategy Call to see if we can point you in the right direction. It's free and why not?
Do you know how to work with APIs?
Crazy as it is, YES… we know how to build and pull information from APIs. We are a Web Development company with a team of highly skilled web developers who can work with APIs. Schedule a Strategy Call and let's talk about APIs.
I need a custom plugin created, are you a WordPress developer?
You’ve come to the right place. We can build custom WordPress plugins. And, with our team of highly skilled web developers, there’s no project that is too complex for us. First, Schedule a Strategy Call so we can understand more about your custom plugin.
Can you build an online appointment system?
Can we? Yes, we can! Building an online appointment system is definitely something we can do. We can develop and do more than just help design a calendar that takes appointments. It can, also, request additional information from the customer and even require payment before submission. To see how we can help, Schedule a Strategy Call, and let's talk about your specific need.
What programming languages do you work with?
I'll try not to geek out. But we work with PHP, MySQL, Javascript, Obviously HTML and CSS, SCSS, and ReactJS.
I need help building an online store. Is this something you do?
Yes, we can help you build an online store. We utilize a plugin called WooCommerce to build eCommerce sites (or Online Stores). We can help you set up all your products, set up services, appointments, food delivery (or any type of delivery), recurring billing and even an online member’s site. No matter what your selling online, we can build the right kind of store for you. Schedule a Strategy Call and let's talk about the Online Store you want to build.
What is WooCommerce?
WooCommerce is a plugin for WordPress turning it into an eCommerce site or Online Store. It will handle everything from selling products and services to subscriptions. Also, it allows you to accept online payments. It can also track inventory. Though it sounds easy enough to install, the set up can be cumbersome. If you would like a little help, let’s Schedule a Strategy Call to talk about how we can help you implement WooCommerce.
Can you create an eCommerce site?
Yes we can! We utilize a plugin called WooCommerce to build E-Commerce sites (or Online Stores). We can help you set up all your products, set up services, appointments, food delivery (or any type of delivery), recurring billing, and even an online member’s site. No matter what your goal or project is, we can build it. Schedule a Strategy Call to talk about your E-Commerce Project.
What is WordPress?
WordPress is what’s called a Content Management System. The simplest explanation is that it’s a system that allows you to add themes to a front end, which what you would consider your website. It also provides a backend that allows you to easily update the content of your website. If all that still sounds confusing, Schedule a Strategy Call and let us help find a solution for you.
Can you build a subscription site?
Yes we can! Subscription sites come in a few different flavors: Digital content, recurring orders, and a hybrid of both. Whatever type of subscription site you're planning, from selling coffee subscriptions to workouts to everything in between, we can build it. Schedule a Strategy Call and let's talk about your site.
Can you help with SEO on my WooCommerce site?
SEO is one of our specialties. Coming up with a strategy for E-Commerce is different than normal websites. You have pages and you have products. And if you want Google to index it all, you need to make sure it's all good to go. If you want help with your SEO, Schedule a Strategy Call.
Do you offer technical support for my E-Commerce site?
If you're using WordPress and WooCommerce, we can provide loads of support. Schedule a Strategy call and let us dive into your issues.
How much does a website cost?
Great question, however, not an easy question to answer. It really depends on what you’re looking to accomplish. We have options priced well under $1000 to highly custom websites with very custom pricing. Our only concern is to build a solution that is right for you and your business. Schedule a Strategy Call with us to discuss options that work for you.
Do you build websites?
Absolutely! We specialize in building WordPress websites for businesses of all sizes. If you're interested in a custom website, let's Schedule a Strategy Call to discuss your needs and vision. We'll be happy to hear your ideas and get you started!
Can you design my website?
We specialize in crafting custom WordPress websites that reflect your unique brand. To get started, let's Schedule a Strategy Call to discuss your business goals and vision. This quick and informative conversation will help us understand your needs and develop a plan to bring your website to life.
I already have a WordPress website, can you redesign it?
We get requests to redesign WordPress sites all the time. Maybe your site looks outdated, or you built it on a budget with a template. Perhaps you even hired a designer whose vision didn't quite match yours, leaving you stuck with a site you don't love. Whatever the reason, we can help! We'll listen closely to your ideas, solidify your vision, and craft a custom WordPress theme that perfectly reflects your brand, culture, and personality. Schedule a Strategy Call with us to discuss your needs and get started today!
How much does a website cost?
Great question, however, not an easy question to answer. We build custom one-of-a-kind websites so your site will never look like someone else's. And we don't build websites off pre-built cheap templates. So what is the cost? It's hard to give an estimate and price on a project without knowing your company, vision, and goals. What we can do is start with a simple Strategy Call to discuss your needs and then provide a quote.
How long does it take to build a website?
The turnaround time for your website depends on its complexity. Simple sites can be completed in just a couple of weeks, while highly complex ones with extensive customization or an eCommerce store (WooCommerce) might take 4-8 weeks. To get started and discuss your vision and goals for the website in more detail, Schedule a Strategy Call with us.
What is WordPress?
WordPress, a Content Management System that lets you easily design your website (the front-end) with themes and update its content through a user-friendly backend, can be mastered even if it sounds complex. If you'd like help getting started, Schedule a Strategy Call to discuss your needs.
Can you help update my WordPress site?
Absolutely. Updating your WordPress site can be a breeze, but sometimes it can lead to unexpected issues and even critical errors that bring your site down. Don't waste time troubleshooting on your own! We can help. Let's Schedule a Strategy Call to discuss your specific needs and get your website running smoothly again.
Another WordPress developer broke my site, can you help me fix it?
Absolutely, our company was founded during COVID when many businesses were revamping their websites. Unfortunately, a lot of cheap "web designers" caused more harm than good and we fixed a lot of websites. A LOT of websites. The good news is we can fix pretty much any WordPress issue! We offer WordPress Technical Support – let's Schedule a Strategy Call to discuss your specific needs.
Do you know how to work with APIs?
We are a Web Development company with a team of highly skilled web developers who can work with APIs. Don't worry if you're not sure how exactly you can leverage them to your advantage. We can help! Schedule a Strategy Call to discuss your needs and we'll be happy to guide you on how our expertise can bring your vision to life.
I need custom plugin created, are you a WordPress developer?
You’ve come to the right place. We can build you custom WordPress plugins. And, with our team of highly skilled web developers, there’s no project that is too complex for us. Let us help you by scheduling a Strategy Call to discuss your needs and understand your project.
What is WooCommerce?
WooCommerce is a plugin for WordPress that transforms your website into a fully functional eCommerce store. From selling physical and digital products to managing subscriptions and accepting online payments, WooCommerce equips you with everything you need. Inventory tracking is also included for seamless management. While installation is straightforward, setting up your store can be intricate. If you'd like some assistance, let's Schedule a Strategy Call to discuss your goals and get you started on the right foot.
Can you create an E-Commerce site?
Absolutely! WooCommerce is a powerful plugin that allows us to create user-friendly eCommerce websites (or online stores) for your business. We can help you set up everything from product listings and services to appointment scheduling, delivery options, recurring billing, and even a members-only section. No matter your vision, we can build it! Let's schedule a quick Strategy Call to discuss your goals and get started.
I need help building an online store. Is this something you do?
Absolutely, we can help you build your online store! We use WooCommerce to create eCommerce websites that can handle all your product sales, appointments, deliveries, and even memberships. Whether you’re selling physical goods, digital downloads, or providing services, we can design the perfect online store for you. Let’s discuss your needs in a quick Strategy Call.
What is WordPress?
WordPress is a Content Management System that lets you easily design your website (the front-end) with themes and update its content through a user-friendly backend, which can be mastered even if it sounds complex. If you’d like help getting started, Schedule a Strategy Call to discuss your needs.
Can you build a subscription site?
Definitely! The world of subscription sites offers a variety of options, from digital content delivery to recurring order fulfillment, or even a combination of both. Whether you're dreaming of a coffee subscription service, a fitness program with on-demand workouts, or anything else you can imagine, we have the expertise to build your vision. Schedule a Strategy Call today and let's discuss how we can turn your subscription site into a reality.
Can you help with SEO on my WooCommerce site?
SEO is one of our specialties. Crafting an E-Commerce SEO strategy is different from regular websites. You have product pages in addition to informational ones, and for Google to index everything effectively, you need to optimize both. If you'd like help with your E-Commerce SEO, we recommend scheduling a Strategy Call to discuss your specific needs.
Do you offer technical support for my WooCommerce site?
If you're using WordPress and WooCommerce, we can provide loads of support. Schedule a Strategy Call to discuss your needs and let's dive into any issues you're facing.
How much does a website cost?
Great question, but it depends on your specific needs. We offer a range of options, from affordable solutions under $1000 to highly customized websites with tailored pricing. Our priority is finding the perfect fit for you and your business. Let's schedule a Strategy Call to discuss what works best for you.
What Type Of Support Do You Offer?
We offer 2 types of support, Free Web Hosting Support for our web hosting clients and WordPress Support.
Our WordPress Support is our technical support service that is specific to WordPress issues, coding, plugins, and more. Click on Schedule a Strategy Call to contact us for support.
Our Free WordPress Web Hosting only applies to web hosting issues. Support is available Monday – Friday 10 AM – 5 PM EST. (We will be extending these hours soon)
Free WordPress Web Hosting covers hosting only issues. This means that AltShift WP will support any issues relating to web hosting in the Client Area under https://cp.altshiftwp.com, including tools and features provided by AltShift WP, such as auto-update services, caching, staging, integration for currently supported SSL certificates, daily backup, control panels, CDN and other web hosting only related issues. Free WordPress Web Hosting Support does not cover WordPress Critical Errors, Coding Issues, Plugin Issues, and any other WordPress specific issues. Those issues are covered by our On-Demand WordPress Technical Support Team.
When You Say Unlimited, Do Those Packages Have Limits?
Unlimited means unlimited. So if you have unlimited storage, then you have unlimited storage. If you have an unlimited bandwidth, then you have an unlimited bandwidth. And unlimited 10 GB email address means you can create as many 10 GB email address you want. So… Unlimited means unlimited.
Are SSLs Really Free?
Yes, when you have a WordPress site, as long as you use our name servers, you can use our Free SSLs.
What If I Bought A 25 GB Site Package And Need 50 GB or Unlimited, Can I Upgrade?
Yes. You can contact us and we can help you upgrade, or you can purchase the size you’d like, migrate your site over, then cancel the smaller size. Either way, we’re here to help you.
Do I have to sign a contract for hosting?
No. There are no contracts. You can cancel anytime.
Do I have to purchase a domain name to sign up for web hosting?
No. You can sign up without registering a domain. You will need to repoint your Nameserver Records or your A record wherever your domain lives. Actually, at the moment, we do not register domain names yet. We can, but GoDaddy and other registrars are hard to compete with.
Do you only support WordPress Websites?
At the moment, we only offer WordPress Web Hosting. Our platform is built to host all kinds of sites on different technologies, but we have not expanded to other hosting packages yet. That is coming soon.
Can I order more than one website?
Yes. You can order multple WordPress sites. You need to order them one at a time. However, if you want to order them in bulk, contact us and we can talk about a bulk discout.
Do you have a monthly fee or retainer?
How much does support cost?
We definitely need to understand your issue first. We can't quote what we don't understand. Let's start there. Schedule a Strategy Call and let's talk about what kind of issues you're running into with your website and we'll quote you on what we think it will cost to resolve your issue.
What type of support do you offer?
Pretty much anything related to WordPress: Updates, Changes, Optimization, Migrations, Support, Troubleshooting, Backups, Security... You name it. Schedule a Strategy Call and let's talk about what your needs are.
Do you have support plans?
What if I need help with other services?
Yes. We offer Explore, Build, Grow, which is our alacarte service. You have acess to any and all our services we offer for one price. You use any service you need. If you find that you need a service in the future, you add it on for no addition charge. If you'd like to know more, Schedule a Strategy Call and we can discuss the details.
My WordPress site is broke, can you help with technical support?
Absolutely, our company was founded during COVID when many businesses were revamping their websites. Unfortunately, a lot of cheap "web designers" caused more harm than good and we fixed a lot of websites. The good news is we can fix pretty much any WordPress issue! We offer WordPress Technical Support – let's Schedule a Strategy Call to discuss your specific needs.
Can you help update my WordPress site?
Another WordPress developer broke my site, can you help me fix it?
What is WordPress?
What is WooCommerce?
How can I increase my Google rankings?
Everyone thinks it’s all about keywords. But… SEO and getting you to rank higher on Google is more than just adding more words. There’s Technical SEO, Site Speed, Keywords, Citations, and Backlinks. And the good news is that we can help you with all of it. If you have some time, let’s start by Scheduling a Strategy Call.
I added my keywords to my page and it's not ranking, why?
SEO is a combination of Keywords, Internal Links, and Backlinks. But when we talk about keywords, you need to know:
- Is anyone really looking for that keyword?
- Does that keyword have a lot of competition?
- Are you using it correctly on your page?
- Does your site have enough domain authority to rank?
Like we said, SEO has a lot of factors. Let us help you navigate them all and Schedule a Strategy Call.
Google is sending me emails with errors, what do I do?
This is Google telling you that you have Technical Errors on your site. You'll need to resolve those issues before they index your site. These can be all kinds of errors, without additional details, this is hard to diagnose. If you find yourself in this situation, we can help. Schedule a Strategy Call and let us resolve those errors for you.
I'm linking to other sites, is that how I build backlinks?
No. You are giving someone else backlinks, but you are not receiving backlinks. You are actually not benefitting form that much. You should have some external links, but it's important that you have other sites link to yours. If you need help building backlinks, Schedule a Strategy Call and we'll help!
Can you help me out rank my competitors?
Yes! It might take a little time and effort, but the answer is yes. We will do the competitor analysis, figure out what they are doing, and then come up with the right strategy to move you ahead of them. But to get the ball rolling, Schedule a Strategy Call.
If I redesign my website, will I keep all my SEO benefits that I built up?
Maybe. If you do it right you will. If you do it wrong, it could be like you're starting over again. Let us help you with either your redesign your redesign planning so you can preserve all the hardwork you put into your search engine position. Start by Scheduling a Strategy Call.
What is Technical SEO and why is it important?
Technical SEO has to do more with how your site and pages are built. Like, how fast does your site load. And are your pages structured correctly so that when the search engine bots index your pages, can they easily read them. If not, then there are technical errors and they just won't index that page. Or the rest of your site. Google is infamous for just not indexing the rest of your site if a single page isn't structured correctly until you fix it. To resolve your Technial SEO issues or to see if you have any, Schedule a Strategy Call.
What's the difference between a backlink and internal link?
A backlink is link coming from another website to yours. That's telling Google that their site thinks your site is so important that they are linking to your site. An internal link is a link inside your site from page to page. Both are extremely important. Internal links define pages internally and backlinks build up domain authority. If you need help build linking strategies, Schedule a Strategy call with us.